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Terms of use

Terms and Conditions between users of the website at www.leicestershospitals.nhs.uk and related services and the University Hospitals of Leicester NHS Trust.

  1. Terms of use overview

  2. Operator details

  3. Copyright and trademark notices

  4. Limitation on types of use

  5. Liability disclaimer

  6. Links to third-party sites

  7. Messages to and from the Trust

  8. No unlawful or prohibited use

  9. Cookies

  10. Other General terms

  11. Variation of these Terms and Conditions


 

1. Terms of use overview

In this Agreement, the “Website” means the website at www.leicestershospitals.nhs.uk. The "Trust" means The University Hospitals of Leicester NHS Trust.
 
The Website is intended for use by individuals in the United Kingdom only. The Website is offered as a free service for you, the user. You have the opportunity to take independent legal advice on these Terms and Conditions before continuing to use the Website.
 
Your use of the Website and/or your acceptance of these Terms and Conditions, and notices without modifying them constitutes agreement by you to all of these terms, conditions, and notices. Only those who agree to be bound by these Terms and Conditions are authorised to use the Website.

2. Operator details

The Website is operated by the Trust. For enquiries about the website, you can e-mail to: communications@uhl-tr.nhs.uk or write to:
 
Communications
University Hospitals of Leicester NHS Trust
Gwendolen House
Gwendolen Road
Leicester LE5 4QF

3. Copyright and Trademark Notices

The Website trade mark and logos are the property of the Trust. Other product and company names mentioned on the Website or other websites or services accessed through the Website are owned by third parties. All contents of the Website including this Agreement are the copyright of the Trust and will be protected by other proprietary rights including database rights.
 
No part of the Website, including any e-mails we send, may be reproduced in any form whether electronically or otherwise without the prior written consent of the Trust.
 
You must retain all copyright or trade mark notices contained on this Website on any copy you make of it or part of it. You may not sell or modify what is on the Website or reproduce, display, publicly perform, distribute, or otherwise use the content on it in any way for any public or commercial purpose. The use of such content on any other website or in a networked computer environment for any purpose is prohibited.

4. Limitation on Types of Use

You may not modify, copy, distribute, disable, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or services obtained from the Website. You may not use the Website for anything other than the purpose outlined in this Agreement and you may not use spiders or other robotic software tools to gather information from the Website or use any applications which could lead to harm to the Website.
 
You may not use the Website to indicate any association with the Website or the Trust without the Trust’s prior written consent. If you would like information about obtaining the Trust’s permission to use any content of the Website or if you would like to link your website to the Website, please e-mail: communications@uhl-tr.nhs.uk.

5. Liability Disclaimer - Please Read Carefully

The main purpose of the Website is to provide information to users about the Trust and the services it provides through its three main hospital sites in Leicester. All information provided via the Website is general information which can never be treated as being a substitute for professional healthcare. Do not rely upon any of the general information provided via the Website for medical diagnosis or treatment. You must always consult with your doctor about personal health concerns.
 
If you have any immediate concerns in relation to your health or the health of someone else, you should not delay in contacting your doctor or the emergency services directly on 999.
 
Whilst the Trust does make every effort to check the accuracy of information published on the Website, it cannot give any warranty that information will be accurate or up-to-date and the user acknowledges that the information and services offered on the Website may include inaccuracies, out of date information or typographical errors. In particular, and without limitation to the rest of this Agreement, the Trust is not able to guarantee that the Website will continue or be accurate during time of server failure.
 
Information contained in, or accessible via, the Website changes on a regular basis. The Trust may make improvements or alterations to the Website at any time without notice.
 
The Trust is not responsible in any way whatsoever for the content of any site accessed using the Website, nor can it warrant that use of the Website will be free from virus contamination and you should take adequate steps to ensure that you virus check regularly when using the Website on your computer, PDA or phone.
 
The Trust is not in a position to know for what purpose you will use information provided by the Website and so cannot insure against loss.
 
The Trust makes no representations about the suitability of the information, and services contained on, or accessed via, the Website for any purpose. All warranties, terms and conditions with regard to this information, and services, including all warranties, terms and conditions, implied by statute, collaterally or otherwise, of satisfactory quality, fitness for a particular purpose, title, and non-infringement are excluded to the fullest extent permitted by law.
 
The Trust shall not in any event be liable for any damages (whether indirect, incidental, special, consequential or otherwise) arising out of, or in any way connected with the use of the Website, or with any delayed access to, or inability to use the Website, or otherwise arising out of the use of the Website, whether based on contract, tort, strict liability or otherwise. This does exclude or limit liability for death or person injury caused by negligence or for fraudulent misrepresentation.

6. Links to Third-Party Sites

The Website contains hyperlinks to websites operated by third parties. These hyperlinks are provided for reference only. The Trust does not control these websites and is not responsible for their content.
 
A reference on the Website to any persons, products, web sites or services does not constitute or imply their endorsement, recommendation or favouring by the Trust.
 
The hyperlinks provided from the Website have been authorised by the Trust. If you would like to add a hyperlink to the site, you require written consent from the Trust.
 
The Trust reserves the right to remove any hyperlink at any time and without notice and shall not be obliged to give a reason for doing so. If you become concerned about the content of a site linked to or from the Website (or anything on the Website), please inform the Trust immediately via e-mail to communications@uhl-tr.nhs.uk.
 
If your complaint is about unsuitable content you may also consider reporting the matter to the Internet Watch Foundation who can be contacted via their website at www.iwf.org.uk.

7. Messages to and from the Trust

Security features about our site

We use 128-bit secure encryption through a secure socket layer. This is the Internet standard for the secure transmission of data. When you use a contact form on our web pages the browser window will become secure to protect your information. You know this window is secure because your browser will show a padlock at the bottom right hand side of your screen. We take security very seriously and we use one of the strongest available security systems to protect your communications with us. Whenever you fill in a form with the web address starting from 'https', it is automatically protected using something called a Secure Socket Layer (SSL) between your computer and ours.

SSL works in the following ways: 

  • It prevents impersonation - you can tell that you are using a genuine SSL site by the padlock symbol at the bottom of the screen. Clicking on either the padlock will reveal our Registration Certificate that is issued by Comodo, a leading Internet security company.

  • It encrypts data - as soon as your computer has recognised our computer they encrypt all information that is passed between them. Data encryption means that no one else can read or change your information as it travels over the Internet.

  • It prevents scrambling - SSL uses a Message Authentication Code (MAC) to prevent anyone tampering with our Internet site. Your computer will always check this code before it takes a message from us. This means that if anyone tried to interfere with a message, your computer would not recognise the code and would alert you.

  
Issues with e-mail

When you send an e-mail message, the message is sent in clear text, so anyone can read the content.
 
It is unlikely that the message you send will go straight to the computer from where it will be read. The message will be sent to a computer nearer to it’s final destination like a sequence of post boxes. Each time the e-mail goes through a post box, a copy remains in the post box. Because of the way the internet works, it is impossible to know how many post boxes the e-mail will go through on it’s journey. See Image below.

Diagram illustrating the different postboxes an email will pass through to get from sender to reciever
In the above image, the message remains in post boxes (1) and (2) until the owners of those post boxes delete the message, even if the sender and receiver delete the message.  So anyone who gains access to the post box has access to your e-mail message.
 
Many e-mail systems will also send your username and password at the start of your message with the contents of your e-mail.
 
There are other risks including:
  • E-mail may be sent to the wrong address by any sender or receiver;

  • E-mail is easier to forge than handwritten or signed papers;

  • E-mail can be intercepted, altered, forwarded, or used without detection or authorisation;

  • E-mail delivery is not guaranteed.

These are potential problems of which you should be aware, but e-mail is convenient and used by millions of people every day.
 
Our advice

  • E-mail has been likened to sending a post card. Our advice is do not put anything in an e-mail if you are concerned about someone else seeing it.

  • There is no guarantee of delivery, or delivery time when using e-mail so do not use it in cases of emergency.

  • It is your responsibility to follow up with the Trust if you have not received a response to your e-mail within a reasonable period of time.

  • If you have asked the Trust to communicate with you via e-mail it is your responsibility to advise the Trust of any change of e-mail address. You may withdraw your consent for the Trust to communicate with you via e-mail at any time.

  • You should be aware that if you share your computer it may be possible for other people to be able to see emails you have sent or sites you have visited on the Internet, as your computer keeps a record of these.

  • To protect against viruses and SPAM we ask that you do not include attachments with your email. If we suspect your email contains these, we may delete it without opening to prevent any damage to the Trust systems and services. 

 
If the message you want to send us contains information which will identify other people or relates to someone else's medical condition or treatment, please write to us, ring us or fax us instead of emailing us.
 
Any e-mail or other form of communication between representatives of the Trust and other parties will be deemed covered by these Terms and Conditions.

8. No Unlawful or Prohibited Use

As a condition of your use of the Website, you warrant to the Trust that you will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions, and notices.

9. Cookies

Use of Cookies on our site
Cookies are smal amounts of information stored by your web browser for a web site and then returned to the web site on request if needed. This website does not use cookies to store any personal information about you.

If you prefer not to receive cookies in general, you can turn them off in your web browser, or you can set your browser to ask you before accepting a new cookie. Some pages may not function properly if the cookies are turned off. A cookie will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number.

Google Analytics
One cookie we use is Google Analytics to collect information about how visitors use our site. The information helps us to identify ways our site can be improved. The cookies collect information in an anonymous form, including the number of visitors to the site, where vistors have come to the site from and the pages they visited. Full details are available from Google's Analytics Website

10. Other General Terms

This agreement is governed by the laws of England. You consent to the exclusive jurisdiction of the English courts in all disputes arising out of or relating to the use of the Website. Use of the Website outside the UK is unauthorised.
 
You agree that no joint venture, partnership, employment, or agency relationship exists between you and the Trust as a result of this Agreement or use of the Website. Each and every provision of this agreement is separate and severable. If any part of this Agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set out above, then the validity and enforceability of the remainder of the Terms and Conditions shall not be affected.
 
These Terms and Conditions constitutes the entire agreement between you and the Trust with respect to the Website and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and the Trust with respect to the Website. A printed version of this Agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. Any rights expressly granted herein are reserved. You will be responsible for all charges, fees, duties, taxes, and assessments arising out of your use of the Website.

11. Variation of these Terms and Conditions

The Trust reserves the right to change the Terms and Conditions and notices under which the Website is offered. We will do this by altering the Terms and Conditions on the Website and this alteration will then be of immediate effect. For this reason, you should regularly visit the Terms and Conditions on the Website as the current version will be binding on you.