"We know that local people will want assurance that what happened in Mid Staffordshire cannot and does not happen in Leicester. Please be assured that our hospitals are a very different place. We put the safety of our patients and the quality of care we deliver at the centre of everything we do. Our Trust Board have a good line of sight to what is happening across the organisation and work together with clinical leaders to address, understand and tackle any issues that are highlighted through the many different initiatives we use to monitor experience and quality.
"Like any other Trust in the country we are not naïve enough to believe that instances of poor practice don’t exist in our hospitals. They do, and they have in Leicester. However they are not common place, and they are certainly not accepted or acceptable. Our patients and staff should feel confident that we won’t pretend problems don’t exist and we certainly won’t turn a blind eye to poor care.
"The Chairman and I have arranged for members of our Trust Board to meet on the 15th February to study the report in preparation for our public Board meeting on the 28th February.
"If any member of the public has concerns about care that they, or a relative, have received, please contact our PILS team who will be able to investigate your concerns on your behalf. You can call them free on 08081 788377 or email them at firstname.lastname@example.org.”