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Leicester's Hospitals celebrates Caring at its Best Awards 2017
Press release date08/09/2017
The sixth annual Caring at its Best awards ceremony took place last night and saw over 500 staff, volunteers and supporters of Leicester’s Hospitals enjoy an evening of celebration at The Athena in Leicester. The awards are a platform to showcase the hard work of everyone involved in all aspects of Leicester’s Hospitals and to commend the achievements of an extraordinary few.
Press release

Thanks go to the judges who kindly supported the event: Deputy Mayor, Rory Palmer; Chair of West Leicestershire CCG, Professor Mayur Lakhani; Delivery and Improvement Director at NHS Improvement, Jeff Worrall; BBC Radio Leicester Breakfast Show DJs, Jim Davies and Jo Hayward; and Chair of Healthwatch Leicester, Karen Chouhan.

Below are the 2017 winners:


Michele Collins, Deputy Sister on Children’s Ward 28 at Leicester Royal Infirmary, was awarded the ‘We treat people how we would like to be treated’ award. Michele was nominated for constantly striving to enhance the education of the Ward 28 team and the whole children’s hospital. She is a great leader and teacher and the knowledge she has imparted on the team has enabled a lot of junior staff on the ward to develop and become teachers themselves.


Glenfield Outreach (GO) - consisting of Laura Moore, Gen Walters, Sharon Whiteley, and Rosie Asbery and based in Clinical Support and Imaging, Glenfield Hospital - received the ‘We focus on what matters most’ award. Glenfield Outreach are a relatively new team and during the initial 6-12 months the core team have worked tirelessly to achieve the aims of the project. This is to provide supported discharge to patients resulting in patients being discharged from Leicester’s Hospitals earlier.


Dawn Harrison, Fracture Clinic Sister at Leicester Royal Infirmary, was presented with the ‘We do what we say we are going to do’ award. Dawn welcomes new ideas, new practices and supports any member of staff who wants to develop new ways of working, treatments and pathways all for the benefit of staff development and patient care. She listens to members of staff regardless of their banding, and makes all feel listened to and ensures they have a voice.


Roz Kennedy, Specialist TB Nurse at Glenfield Hospital, won the ‘We are passionate and creative in our work’ award. Roz’s passion and conviction inspired her nomination. She has demonstrated how learning and development can be transferred into action, using a leadership course to nurture and develop other team members; in particular she supported the Cultural Link Worker to develop the patient engagement part of her role.


Ray Sandal of Main Reception at Leicester General Hospital took home the ‘Volunteer of the Year Award’. At the age of 86 years old, Ray is an exceptional volunteer. He is always helpful; making sure patients can get around the hospital site by escorting them and can often be found pushing patients around in wheelchairs.


The Forget Me Not Volunteers are a dedicated and supportive group of volunteers who give their time to offer valuable care to patients with dementia across the Leicester Royal Infirmary and Glenfield Hospitals. They were awarded ‘Highly Commended’ in the ‘Volunteer of the Year Award’ category.


The Acute Stroke Multidisciplinary Team based in Emergency & Specialist Medicine (ESM) at Leicester Royal Infirmary, were selected as winners of ‘We are one team and we are best when we work together’ category. The stroke team work together with the sole aim of providing high quality stroke specialist care to all stroke patients. They strive to meet national and local targets to give patients the best start in their stroke rehabilitation. The team has recently achieved a B in the latest SSNAP audit - a real improvement.


The publically nominated ‘Caring at its Best’ award was won by Mandy McAllister, a Midwife in Maternity Services at Leicester General Hospital. Lauren Smith, from Leicestershire, nominated Mandy for looking after her and her partner when Lauren gave birth to her daughter Elsie who was unfortunately stillborn. 


Lauren said: “When Elsie was born I was terrified to see her and felt that I had let her down. Mandy took Elsie away immediately at my wishes with such care and dressed her beautifully. When I was ready to see her for the first time, Mandy supported me fantastically to gradually see her and she stood with me and took little steps forward to the Moses basket where Elsie was. 


“Mandy treated Elsie like the beautiful little angel she was and never for a minute made me feel like her little life was insignificant. We will forever be grateful for the sensitive, personalised care we received and this made the worst and happiest day of our lives a little bit more bearable.”


Mr Karamjit Singh CBE, Chairman of Leicester’s Hospitals, attended the awards and congratulated the winners. He said: "I would like to thank our esteemed judging panel who have had a very difficult task to choose between the many outstanding nominees this year. The standard has been very high and undoubtedly shows Caring at its Best.


“I am very proud as always to be part of this wonderful event as we recognise staff and volunteers for their contributions to our organisation, their colleagues and of course our patients.”



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Robert Knowles
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0116 258 8761
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