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Emergency care

Stop! Is it an emergency?

Today’s NHS offers a wide range of services to people with illnesses or injuries that are new or have suddenly become a lot worse (acute health problems). Depending on the nature and severity of the problem, there are often good alternatives to a visit to the emergency department (A&E).

Choosing the right care

The Choose better website can help you to find the right place for treatment.

Healthcare Hubs banner (GPs)

GP out-of-hours services

If you need urgent help from your doctor (GP) or would like some advice but your GP surgery is closed:

Call the GP out-of-hours service on 0845 0450411.

Or visit www.nhs.uk or call 111.  The NHS 111 helpline is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

The GP City Hubs provide GP and nurse appointments during evenings, weekends and bank holidays to patients registered with any Leicester City practice.

There are four hubs in the city that can be used by patients:

Healthcare Hub


Willows Medical Centre

184 Coleman Road, Leicester, LE5 4LJ.

Westcotes Medical Practice

Westcotes Health Centre, Fosse Road South, Leicester, LE3 0LP.

Brandon Street Surgery

Belgrave Health Centre, 52 Brandon Street, Leicester, LE4 6AW.

Saffron Surgery

612 Saffron Lane, Leicester, LE2 6TD.


The hubs are open to see patients at the following times:

  • 18:30 to 22:00 weekdays
  • 09:00 to 22:00 weekends and bank holidays

There are three ways that patients can get an appointment at the hub:

  • By calling 0116 366 0560 during hub opening hours or walking into the hub themselves
  • By calling NHS 111
  • By their practice making an appointment for them

The hubs offer all the services GP practices do in core hours, with the exception of home visits and telephone consultations.

Urgent care, minor illness and injury

Urgent Care Centres are designed to treat less serious injuries, such as sprains, cuts and grazes. 

Or the Merlyn Vaz Walk-In Medical Centre, Spinney Hill Road, Leicester, LE5 3GH Tel: 0116 242 9450

Urgent Care Centres (minor Injury and Illness)

Oadby Urgent Care Centre, 18 The Parade, Oadby, LE2 5BJ.
Tel: 0116 271 1360. Open: weekdays 8am to  9pm; weekends and bank holidays 8am to 8pm.

Urgent Care Centre, Market Harborough District Hospital, Coventry Road, Market Harborough, LE16 9DD
Tel: 01858 410500. Open: for minor injury care (with x-ray) - 8.30am to 5pm: for minor injury and illness - weekdays 5pm to 9pm; weekends and bank holidays 9am to 7pm.

Urgent Care Centre, Melton Mowbray Hospital, Thorpe Road, Melton Mowbray, LE13 1SJ
Tel: 01664 800103. Open: for minor injury and illness - weekdays 5pm to 9pm; weekends and bank holidays 9am to 7pm.

Urgent Care Centre, Rutland Memorial Hospital, Cold Overton Road, Oakham, LE15 6NT
Tel: 01572 722552. Open: for minor injury care (with x-ray) - 8.30am to 5pm: for minor injury and illness - weekdays 5pm to 9pm; weekends and bank holidays 9am to 7pm.

Urgent Care Centre, Loughborough Hospital, Hospital Way, LE11 5YJ
Tel: 01509 611 600. Open 24 hours, 365 days a year.

Our emergency department

The Leicester Royal Infirmary Emergency Department has been designed with patients in mind and to treat people who are ill or injured and need treatment quickly.  There is clear signage around the building that will explain where you need to go and what you can expect.

The Emergency Department has separate adults’ and children’s entrances and waiting areas.

You can access the Adults’ Emergency Department from Aylestone Road.  There is a 20 minute drop-off zone outside the main entrance, or you can use the multi-storey car park on Havelock Street. Please follow the signs.

The Children’s Emergency Department entrance is completely separate and can be found on Infirmary Square.  There is a 20 minute drop-off zone outside the main entrance, or you can use the short stay car park between the Balmoral, Jarvis and Kensington Buildings.  Follow the signs.

When you arrive at the Emergency Department, please report to reception. You will be assessed by a nurse who will decide which member of our team can best treat you.  If staff feel you do not need emergency treatment, they will give you advice about where to go or help you make an appointment with your GP if necessary.

If you need treatment, you will be given a unique number and asked to take a seat in the ‘Blue Zone’ where you will wait your turn for treatment.  Please watch the screens around the department which will call you when it is your turn to be seen.  We understand that waiting can be frustrating; however, patients with a greater medical need must be treated first.

In some instances, if clinical staff feel that you are more ill than you are aware of, you may be taken into another area for treatment.

Staff aim to treat and either discharge or admit you within four hours of your arrival.  If at any point your condition gets worse whilst waiting, please inform a member of staff so they can address your concerns immediately.

Visiting an emergency department can be stressful and frightening, that is why the building has been designed to reduce that stress as much as possible.  Experienced staff will do their best to reduce anxiety for you or your loved one.

Remember you should only visit the Emergency Department if it is a real emergency.  If it is not an emergency but you still need healthcare advice, there are a wide range of suitable alternatives:

  • you can visit a pharmacist
  • you can visit your GP
  • If you are registered with any GP practice in the City you can get an appointment with a GP or prescribing nurse at one of three Healthcare Hubs, including during evenings weekends and bank holidays. Call 0116 366 0560 or NHS 111 to book your appointment for the same day or up to 48 hours in advance. Visit www.leicestercityccg.nhs.uk/healthcare-hubs for more information
  • there are Urgent Care Centres, primary care hubs or walk in centres across LLR, information on how to access these can be found online via NHS Choices or by calling NHS111
  • Call NHS 111 for free healthcare advice if you are unsure where to go or what to do, they will be able to assess your needs and arrange onward care including booking appointments or arranging a home visit if this is required.


Emergency department  - visit our web pages to find out more about what we do.