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Patient Information and Liaison Service (PILS)

Whether you have a query, concern, need some information or wish to make a formal complaint about any of the services provided by the University Hospitals of Leicester our Patient Safety and Complaints officers are available to help.

We will liaise with hospital staff, internal departments and other relevant organisations to resolve any concerns or issues you have raised as quickly as possible.

We can also advise you about how to make a formal complaint about our service should you feel that we have not provided the appropriate support.

Patient and staff at discharge lounge

Please contact us on:

Free phone line: 08081 788337 or use our online service by following this link: contact form

Our Opening times are Monday to Friday 10am to 4pm (however if you leave a message we will contact you the following working day)

Or Alternatively

Write to us: Patient Information and Liaison Service
The Firs
C/O Glenfield Hospital
Groby Road
Leicester
LE3 9QP

Email us: pils@uhl-tr.nhs.uk  or send a Fax: 0116 258 8661

If you are experiencing problems with any other NHS services – please follow the directions below:

If your concerns are regarding your GP (doctor), dentist or opticians please contact:

NHS England on 
england.contactus@nhs.net or telephone 0300 311 2233

For any concerns related to Mental Health Services, Community Services and Community Hospitals please contact the Leicestershire Partnership NHS Trust on 0116 295 0830.


Website links:

Leicestershire Partnership NHS Trust - dedicated to the care of people with mental ill health and Community Services

POhWER advocacy logo

POhWER can support you to make a complaint and  offer a free and confidential service that is independent of the NHS.

Telephone 0300 200 0084

Website
http://www.pohwer.net/in-your-area/where-you-live/leicestershire
http://www.pohwer.net/in-your-area/where-you-live/leicester-city