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Your Outpatient appointment

Please report to the clinic indicated on your appointment letter. Check your appointment letter carefully to make sure you attend the right clinic at the right hospital. Please check our 'Getting Here' pages for site maps of our hopitals as these will show the location of each of our outpatient departments.

Please present your appointment letter or card to the receptionist on duty so that he/she can book you into the clinic. The receptionist will ask you to confirm your personal details. It is very important that we have the correct information concerning your address and postcode, and your GP's address and postcode.

You will be asked to take a seat in the waiting room until the doctor is able to see you. Staff in the outpatient department have name badges, but if you do not know who someone is, please ask.

Appointment time

Please do not arrive more than 10 minutes before your appointment time, unless specified in your appointment letter. We always do our best to keep waiting times as short as possible, and aim to see most of our patients within half an hour of their appointment time. However, sometimes there are unavoidable delays and you may be kept waiting for any of the following reasons:

  • The doctor may need to spend extra time with some patients
  • Emergency cases may have to be seen 
  • Doctors may be delayed or called away 
  • Some patients arrive late
In order for us to offer the best service we can, please help by informing the hospital as soon as possible if you are not able to attend your appointment. We may be able to give your appointment to someone else.
  

More information about outpatient appointments:

Booking, cancelling or changing your appointmentFailure to attend an appointmentBefore you arriveDuring your appointment Your information and data