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Website Accessibility Statement

This accessibility statement applies to the website www.leicestershospitals.nhs.uk domain.

This website is run by University Hospitals of Leicester (UHL). We are committed to providing a website with information that is accessible to the widest possible audience, regardless of technology, disability and capability. We are continuously working to increase the accessibility and usability of our website and in doing so adhere to many of the available standards and guidelines.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Allows change of colours, contrast levels and fonts (with your available software or with browsealoud found at the top of this website)
  • Zoom in up to 400% without the text spilling off the screen
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.


How accessible this website is

We know some parts of this website are not fully accessible:

  • Most older PDF documents are not fully accessible to screen reader software
  • Some video content does not have captions or transcripts
  • Some heading elements may not be consistent
  • Some images and links do not have good alternative text
  • you can’t modify the line height or spacing of text

How to request content in an accessible format

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

we’ll consider your request and get back to you in 14 days. Please provide us with:

  • the web address (URL) of the content
  • your name and email address
  • the format you need, for example, audio CD, braille, BSL or large print, accessible PDF

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter by emailing BSLPATIENTBOOKINGS@uhl-tr.nhs.uk  or email equality@uhl-tr.nhs.uk or Call us on 0116 258 6978.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact our web team by email, stating the any problems you are experiencing.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).


Compliance status and technical information about this website’s accessibility

This website is run by University Hospitals of Leicester (UHL) is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard

This statement was prepared on 22nd September 2020. 


Plan to update non-accessible content

The content that is not accessible is outlined below with details of:

  • where it fails the success criteria
  • planned dates for when issues will be fixed

A number of pages have older video content where there are no captions or transcripts. This fails WCAG 2.1 - We plan to fix this as soon as possible (either by removal or update).

Some older PDF documents are not accessible to screen readers, including missing text alternatives and missing document structure. This fails WCAG 2.1 and we plan to removeo r provide a suitable format to these as soon as possible.

This website was last tested on 21-22nd September 2020. The test was carried out by University Hospitals of Leicester by our Web and eDevelopment Services team.

Disproportionate burden

Not applicable

Content that’s not within the scope of the accessibility regulations but will attempt to resolve for better usability

Some of our PDFs and online documents are essential to providing our services at the hospitals, an example being, PDFs with information on how users can access our services with contact information, others are forms published as Word documents. We plan to either fix these or replace them with accessible HTML pages or online forms.

The accessibility regulations do not require us to fix PDF documents or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards, unless otherwise stated.

Guidance will be created to help content authors understand the requirements for captions and audio description for all new videos. This is related to WCAG 2.1 success criteria.

Guidance will be created to help content authors understand the requirements for better alternative text for images and links.

Guidance will be created to help content authors understand the requirements for better use of plain English / content for easier reading.

How we tested this website

This website was and is currently being tested for compliance with the Web Content Accessibility Guidelines V2.1 level A and level AA, and these tests have been carried out internally by our Web and eDevelopment Services team.