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Eye Casualty Department

Windsor Eye Casualty

What this service does

The Eye Casualty service offers treatment for emergency eye problems such as painful red eyes, and sudden loss of vision, injuries & other emergencies.

Please note:

Eye Casualty is not a "walk-in" clinic. If your eye problem is NOT an emergency you should see your optician or GP who will refer you to one of our specialist clinics if necessary. 

Eye Casualty is NOT for second opinions, repeat prescriptions or non-urgent problems such as dry eyes, itchy eyes, hay fever and cataracts.

Where is the Eye Casualty Department?

The Eye Casualty department is based in the Windsor Eye Clinic, Windsor building, Level 1 at the Leicester Royal Infirmary.

Meet the team

Our team is made up of doctors, nurses, optometrists & health care assistants.

We see 60-80 patients on average every day, but due to the fact that we are an emergency department the volume of patients can be unpredictable.  The average waiting time in the department is between 2-4 hours. 

Eye casualty test

What happens in Eye Casualty?

Once you have reported to the Eye Casualty reception desk, you will be booked in to see a member of the nursing team for an initial (first triage) vision assessment & then to see our nurse for a second triage. Depending upon the nature of the problem the nurse may treat and advise you, or you may have to wait longer to see the eye doctor. 

Various investigations may be requested by any of the staff who see you; other members of the department you might meet are visual field technicians, photographers, and orthoptists.

Some examinations will blur your vision and after examination you may not be able to drive.  Please inform the triage nurse on assessment if you are driving, or make alternative transport arrangements.

As with any hospital appointment, you should have a list available of any medication you take and allergies you have. In addition it may be helpful if you bring your current glasses or your latest opticians report.

As we are an emergency service, patients are seen in priority of clinical need, and degree of urgency.

Opening Hours

Monday to Friday - 08:30 to 16:30

Saturday, Sunday and Bank Holidays - 8:30 to 12:30

Outside these times emergency patients can attend the main Accident and Emergency Department, and will be referred to the on-call eye team if necessary.


Useful Contact Numbers

Eye Casualty Department: 0116 258 6273