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Eye Casualty Department

Coronavirus / COVID-19 Update

If you have a new continuous cough, a high temperature, or a loss or change to your sense of taste or smell, do not come to our hospitals. Follow the national advice on coronavirus (COVID-19).

Although we are taking precautions to minimize the risk of Coronavirus transmission to patients attending our hospital, we cannot completely remove this risk. Therefore, we are currently only seeing patients with sight-threatening emergencies who understand and accept this risk of virus transmission with the strictest of precautions and controls. We are taking precautions to ensure the safety of both patients and our staff.

  1. We expect everyone who needs to attend the hospital to wear mask (unless they have a medical exemption or is a child under the age of 12 years

  2. Relatives & friends are not allowed in Eye Casualty (exception for children or people that might have difficulty communicating).

  3. You will be asked a few questions to determine the urgency of your visit and may be redirected to the other health professionals such as GPs or Opticians. 

If you have an urgent eye problem, please contact the Community Urgent Eye Service (CUES) on 0116 326 5588  to speak an eye health professional who will advise you and decide whether you can be seen by a CUES optometrist closer to home or if you need to visit the Eye Casualty Department

CUES opening hours are: Monday to Friday between 9am to 5pm & on Weekends and Bank holidays between 9am to 12.30pm

If you need advice out of hours, please phone NHS 111or the out of hours GP practice.

If you have an eye injury including chemical splash injuries please go straight to the Leicester Royal Infirmary Emergency Department (A&E).

Eye Casualty is a specialist department for patients with eye emergencies only. Waiting times can vary depending on clinical priority and the number of patients in the department & can be up to 4 hours.

Eye casualty is not a 'walk-in' clinic, so if you do not have an eye emergency we will advise you to see your GP or optician. If you are unsure, please call the telephone triage number above. Eye Casualty is not for the following.

  • Second opinions: please speak to your GP

  • Repeat prescriptions: please speak to your GP

  • Non-urgent problems such as dry eye, itchy eye or hay fever: please see pharmacist or Community Urgent Eye Service (CUES)

  • Cataract: please see your own optician who will to refer you to our outpatient service

  • If your routine clinic appointment has been cancelled and you have a question or problem: please contact your consultant's secretary.
If you are advised to attend Eye Casualty, please do not drive yourself - you may need pupil-dilating drops which prevent driving for up to four hours. Bring any spectacles you wear and a list of your prescribed medication & any eye drops or eye ointments you are using.

Eye Casualty Department 

Windsor Eye Casualty

What is it ?

The Eye Casualty is a service which offers treatment for emergency eye problems only. Problems such as eye injuries, red painful eyes, and sudden loss of vision are seen here. If you are not sure about whether you need to attend, please contact the CUES service or call the eye casualty department on 0116 258 6273.

Meet the team

Our team is made up of doctors, nurses, optometrists & health care assistants.

We see 60-80 patients on average every day, but due to the fact that we are an emergency department the volume of patients can be unpredictable.  The average waiting time in the department is between 2 to 4 hours. 

As we are an emergency service, patients are seen in priority of clinical need, and degree of urgency.

Eye casualty test

What happens in Eye Casualty?

Once you have been pre-triaged to decide if you have an eye emergency, you will be booked to see a member of the nursing team for an initial vision assessment & then to see our nurse for a second triage. Depending upon the nature of the problem the nurse may treat and advise you, or you may have to wait longer to see the eye doctor. 

Various investigations may need to be carried out and you may meet other staff such as visual field technicians, photographers, and orthoptists. You may need eye drops to dilate your eyes which will cause blurred vision for several hours, so please DONOT drive to the eye casualty department.

As with any hospital appointment, you should have a list available of any medication you take and allergies you have. In addition it may be helpful if you bring your current glasses or your latest opticians report.

Where is the Eye Casualty Department?

The Eye Casualty department is based in the Windsor Eye Clinic, Windsor building, Level 1 at the Leicester Royal Infirmary.

Opening Hours

Monday to Friday - 08:30 to 16:30

Saturday, Sunday and Bank Holidays - 8:30 to 12:30

Outside these times emergency patients can attend the main Accident and Emergency Department, and will be referred to the on-call eye team if necessary.


Useful Contact Numbers

Eye Casualty Department: 0116 258 6273

CUES: 0116 326 5588