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Outstanding health care training in Leicester
Press release date22/01/2019
Leicester’s Hospitals’ Learning and Development Team has been awarded ‘The Skills for Health Quality Mark’, which recognises outstanding health care training.
Press release

The Skills for Health Quality Mark is the only standard for the UK's health sector. It endorses superior delivery of learning and training that healthcare employers need for a highly motivated and effective workforce. It shows which employers and training providers are delivering world-class training for the health sector.

In April 2017 Leicester’s Hospitals gained ‘main provider status’ from the Education and Skills Funding Agency (ESFA) for delivering apprenticeship training, and have utilised the Apprenticeship Levy to fund staff development. Since then, the team has worked hard to develop quality processes and policies to support learners and the delivery of high quality, successful Apprenticeships Education Programmes. This award is the bench mark for Gold Standard health care training. 

The Learning and Development team focus on delivering quality Apprenticeship Education Programmes in Health Care, Customer Service and Leadership. Training is delivered by experienced staff and this benefit has been recognised in the summary report, which states: “employee’s values are important to the Trust and it is these values that are involved in the planning and design of learning sessions in order to deliver the vision of ‘Caring at its best’ and as a result, the Apprenticeship Development Centre is highly valued.”

Elizabeth Allison, Training and Development Manager for Leicester’s Hospitals, said: “Apprenticeships at Leicester’s Hospitals are gaining real momentum at the moment and this endorsement confirms the quality of healthcare training on offer by our own delivery team for existing staff, newly recruited apprentices and our partners at Leicestershire Partnership NHS Trust. Understanding what Gold Standard looks like has also informed our procurement decisions when working with external apprenticeship providers too.”

Julie McCarthy, Senior Learning Development Manager for Leicester’s Hospitals, said: “I am thrilled that our team has again achieved ‘The Skills for Health Quality Mark’ and the acknowledgement of the journey we have been on to ensure we deliver high quality training for our employees and health care staff who access these services. Working jointly to provide high quality health care education across Leicester, Leicestershire and Rutland strongly supports our patient centred care ethos.”

Chloe Powell recently completed apprenticeships at Leicester’s Hospitals.

Chloe has completed her Customer Service Practitioner level 2 Apprenticeship Education Programme.

Chloe works with our Cardiac Investigation team at Glenfield Hospital. As an apprentice, Chloe provided clerical support to the office team, but since successfully completing her apprenticeship she has secured a permanent position (band 2) as a clerical administrator with our Cardiac Investigation team. Chloe’s role involves tasks such as setting up clinics, running clinics and making up appointments.

For further information about apprenticeships at Leicester’s Hospitals, please visit: https://www.leicestershospitals.nhs.uk/aboutus/work-for-us/apprenticeships/


Note to Editor

The quality mark assessor considers four domains:

  • Ethics and Values
  • Health Sector engagement
  • Learning excellence
  • Effectiveness of quality assurance arrangements

All endorsements last for one year.


Completion rates for apprenticeships at Leicester’s Hospitals:

  • Customer Service: 10 learners with 5 learners achieving distinction

  • Healthcare Support worker: 7 learners 100% pass rate, 3  learners achieving a distinction  and 3 learners achieving a merit
Contact information:
Contact information
For media enquiries, please contact:
Rosalind Moore, Communications Officer
Rosalind.Moore@uhl-tr.nhs.uk or 0116 258 8524
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