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Press Release

Patient experience nationally recognised
Press release date11/03/2019
Leicester’s Hospitals have been shortlisted for 4 national awards for a range of work across the hospitals that deliver outstanding patient experiences.
Press release

The Patient Experience Network National Awards (PENNA) are the first and only awards programme to recognise best practice in patient experience across all facets of health and social care in the UK. The categories and recognised work from Leicester's Hospitals includes:

  • The patient experience bulletin which is shortlisted in the Measuring, Reporting and Acting category as well as the using insight to improved NHS Funded Services category. This bulletin celebrates great work and provides a way for staff to share ideas, big or small, from teams that have used patient feedback to make improvements. This enables others to learn from each other as well as our patients.



  • The Patient Recognition Award has been shortlisted in the Staff Engagement and Improving Staff Experience Award. The Patient Recognition Award congratulates staff who are named positively within patient feedback five or more times within a three month period. The staff member is presented with a certificate of recognition.



  • Guided tours of the Leicester Royal Infirmary Arts and Heritage Trail have been specifically designed to offer opportunities for older people and patients living with dementia. This work has made the short list for the award category Strengthening the Foundation. The tours offer opportunities for people to think about art and creativity in the context of a health care setting, and perhaps reflect on their own creativity, which may not have been visited in recent times.



  • Fixing the fundamentals of care has been shortlisted in the Personalisation of Care category. Fixing the Fundamentals is a simple initiative to influence change and support staff in delivering high quality care to older people, their family and carers. This has been successfully implemented on the older people’s wards at the Leicester Royal Infirmary and at Glenfield Hospital. Such as introducing access to a free daily newspaper, installing wall art, providing access to crockery, activity boxes, using picture menus and extending visiting hours.


Heather Leatham, Assistant Chief Nurse at Leicester’s Hospitals said: “We are all really proud of the teams and people who have made our patients experience better. The shortlist highlights how our staff go above and beyond and are committed to enhancing care. To be recognised in such a formal way makes everyone feel proud and provides a boost that our work is noticed nationally.”

The winners of the PENNA 2018 Awards will be announced at the conference on Wednesday 20th March 2019, 9:30am – 6:00pm, The Rep Theatre, Birmingham.

Contact information:
Contact information
For media enquiries please contact:
Kimberleigh Salt
0116 258 8644
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