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Our values

Our values - Treat people the same

‘We treat people how we would like to be treated’

  • We listen to our patients and to our colleagues, we always treat them with dignity and we respect their views and opinions

  • We are always polite, honest and friendly

  • We are here to help and we make sure that our patients and colleagues feel valued

‘We do what we say we are going to do’

  • When we talk to patients and their relatives we are clear about what is happening

  • When we talk to colleagues we are clear about what is expected.

  • We make the time to care

  • If we cannot do something, we will explain why


Our values - Say what we're going to do
Our values - Focus on what matters

'We focus on what matters most’

  • We talk to patients, the public and colleagues about what matters most to them and we do not assume that we know best.

  • We do not put off making difficult decisions if they are the right decisions

  • We use money and resources responsibly


‘We are one team and we are best
when we work together’

  • We are professional at all times

  • We set common goals and we take responsibility for our part in achieving them

  • We give clear feedback and make sure that we communicate with one another effectively

Our values - One team working together
Our values - We are passionate and creative

'We are passionate and creative in our work'

  • We encourage and value other people’s ideas

  • We seek inventive solutions to problems

  • We recognise people’s achievements and celebrate success