[Skip to content]

You are here:   Home  »  About us  »  Work for Us  »  Apprenticeships  »  Experience of Passing an Apprenticeship
About us

Successful apprenticeships

Rachel Darling, Level 2 Clinical Apprentice Maternity Care Assistant (MCA)

Rachel Darling has successfully passed a Level 2 Clinical Apprentice Maternity Care Assistant (MCA) at Leicester Royal Infirmary (LRI) after working as a Civil Servant for 28 years.

Rachel explains: “I decided it was time to follow my passion to work for the NHS caring for mothers and babies. I saw an advert via the NHS website and applied.  I was successful at the interview and made the giant leap to start a new career in October 2017, on the 14 month programme. 

“I work three 12.5 hour shifts a week, which are long and there is lots of coursework to do, but the experience and support you get is worth it. Working on the wards gives you first-hand experience of working with patients. Your days off in the week are also great, especially if you use that time to rest and plan your work. 

“I had a supportive manger and mentors on the ward. Classroom based learning, combined with online learning, has equipped me with the skills and knowledge to provide a high standard of care.

There was also plenty of support available from the Learning and Development team.

“I have found the Apprenticeship Education Programme an excellent way for me to start a new career in an area of work I am passionate about. I passed the apprenticeship with flying colours thanks to all my hard work and the support from staff at LRI, which has been invaluable in equipping me with the skills and knowledge to develop my career. Being in my mid 40s it has given me new challenges and made me realise it is never too late to learn new skills.  I have not looked back since my career change and thank LRI for giving me the opportunity to pursue a career I once thought would never be achievable.” 

Skills for Health Quality Mark logo

Rachel Darling - Apprentice

Chloe Powell, Customer Service Practitioner (level 2)

 Our learner Chloe Powell has completed her Customer Service Practitioner level 2 Apprenticeship Education Programme – well done Chloe! Chloe is the first of Leicester’s Hospitals learners to pass the apprenticeship standard under the new apprenticeship guidelines that were launched by the Government in May 2017.

 As part of the Apprenticeship Education Programme all learners on a new apprenticeship standard now have an End Point Assessment to complete which provides them with the award. An End Point Assessment is an opportunity for learners to  be assessed by someone who is independent  from UHL where the assessor observes them doing their role and completes a professional discussion on their learning. The learner also has to complete a test, an interview and submits a portfolio of evidence that demonstrates  how they meet the apprenticeship standard. 

Chloe works with our Cardiac Investigation team at Glenfield Hospital. As an Apprentice, Chloe provided clerical support to the office team, but since successfully completing her apprenticeship she has secured a permanent position (band 2) as a clerical administrator with our Cardiac Investigation team. Chloe’s role involves setting up clinics, running clinics, making up appointments etc.  

Although having to attend study days initially reminded Chloe of the approach of formal education, she really enjoyed learning new things in the work place that supplemented this. Apprenticeship Education Programmes provide an opportunity for learners to have the majority of their learning in their profession around their role with only a limited number of study days to provide the knowledge modules needed. 

With recent national Apprenticeship reforms it was only natural for Chloe to be daunted by the End Point Assessment (EPA), but once our apprenticeship  team discussed how the knowledge she has learned is put into practice, she was happy to progress with it all and passed first time! 

Sandra Wain, Learning and Development Facilitator for Leicester’s Hospitals said: “During her apprenticeship, I have seen Chloe’s confidence grow. She is a valued team member and is very able at carrying out her role. I would like to say a big thank you to Chloe’s line managers, Nicola Reeves and Jackie Burns who supported Chloe throughout her apprenticeship.”


Chloe Powell - Apprentice