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Different Volunteering roles

Buggy Service

The Buggy Service operates at all 3 sites between 9-4pm Monday to Friday.

We have 3 outdoor buggies and one indoor buggy.

We ask our volunteer buggy drivers to be available for one session a week either between 9-12.30 or 12.30 - 4pm.

Volunteer buggy drivers need to have a full driving licence and complete a training session and an assessment to become a registered electric vehicle driver within the Trust.

This role is very customer service focused and involves carrying patients and visitors around the 3 sites.

Voluntary Buggy Driver

Meet and Greet

If you decide to help with this role you will be situated in main reception areas and asked to be available to help patients and visitors find their way to different parts of the hospital.  This role is really important as first impressions can make the difference between a positive and negative experience of the hospital.  Some areas are busier than others so you can choose where you would rather be.

You can accompany people to their destination and will sometimes be asked to push wheelchairs.

In some areas you might be asked to deliver flowers to the wards or collect and deliver items form other areas of the hospital.

You will need to be physically fit and be able to find your way around the hospital (maps available!).         

This is really customer service focused role which involves dealing with lots of different people. One of our volunteers dealt with 197 enquiries in a single shift!

Voluntary Meet and Greet

Ward Support /Mealtime Assistant

This role offers practical help and support to patients on specific wards and departments within the Trust.

Volunteers help with practical tasks such as giving out food and drinks, making beds, filling water jugs, etc. You may be asked to run errands for patients or occasionally for staff and to be involved in talking and listening to patients.

This is a really good opportunity for those thinking of a career in the NHS to experience helping in a ward environment.

There are lots of different wards and patients who need support so you can choose an area that you think will meet your needs,

This role is available between 7am and 10pm 7 days a week and you will need to complete a Mealtime Assistant training session before starting this.

Often volunteers in this role choose to complete Older Peoples Champion and Dementia Champion training to give them extra skills and knowledge. 

Leicester's hospitals volunteer service - Mealtime support

Time for a Treat  /Hairdressing

Volunteers provide hand massages possibly progressing to manicures, foot massage and facial treatments to inpatients within the Cancer services and a variety of other wards on all 3 sites. Volunteers receive training and support from a Project Coordinator.  This service is very rewarding and the patients really appreciate this and enjoy the time volunteers give to improve their stay.

Volunteers are asked to wash, dry and style patients hair on a variety of different wards.  You do not need to be a qualified hairdresser – equipment and basic training will be provided.

This service makes a huge difference to patients and is greatly needed in a range of areas.  You will always be with another one or two people when you carry out this activity.

Voluntary Hairdressers

Volunteer Patient Visitors

Our volunteer patient visitorsplay a very important part in supporting patients during their stay in hospital.  If you choose this role you will visit lots of different wards and patients, spend time listening to them, doing activities or running errands.  You might also be asked to deliver e-greeting messages to individual patients and occasionally complete questionnaires or surveys with patients who need additional support.

Sometimes just having someone else to talk to can make a real difference to someone’s day  – it can relieve boredom and maybe help them share some of their worries or concerns.

Often patients have really interesting stories to tell and volunteers in this role generally feel very positive about ‘making a difference’

We ask our volunteer patient visitors to be available for one session a week between Monday and Friday either between 9 - 12.30 or 2 - 5pm and that you complete Patient Visitor training prior to starting volunteering.


Survey Volunteering

Giving patients the chance to ‘have their say’ is an important role for volunteers.  The Survey Volunteer role was developed for volunteers to support the Trust in gathering information on the experience of patients using our services. The role involves talking to patients, supporting the Trust’s patient survey and other activities aimed at gathering patient feedback.

Survey volunteers have a specific interest in surveying and are supported by the Patient Experience Team. Surveys are collected using an electronic deviceand volunteers are asked to survey on wards on all three sites. This role mainly involves talking and listening to patients  by visiting lots of different wards. 

This role is important as often the patients whose views and experiences need to be understood are those who find it hardest to give feedback. Volunteers will be asked to support older people, those who have English as second or other language, those with learning disabilities or any who do not find completing surveys easy.

Surveying is often a role that volunteers ‘add on‘ to their main activity and either assist with surveys when requested or for part of their session.

Survey volunteers, would report to the Volunteer Services Office as for other volunteer roles.

Voluntary visits



Voluntary Manicure treat

Pears Young Volunteers Project 

This brand new project is for those that are 16-21 and volunteering for the first time.  This role is for young people that have little or no experience of a work environment and are less confident in their ability to go straight into other volunteering roles.

Young volunteers would need to commit to 3-4 hours a week on a Wednesday or a Friday for a 12 week (consecutive) period and would work initially in one of our charity shop sites supported by the Young Volunteers Project Coordinator. This opportunity would enable the young volunteers to gain invaluable skills and experience, build confidence, develop people skills and the ability to work using their own initiative.

Those on the project that feel confident and that are progressing well, may move on to a ward-based role such as ward support/mealtime assistant and library.

Once volunteers have completed their 12 weeks placement, and where mutually agreed, they can move onto the mainstream volunteering role to utilise the skills they have acquired.  

Register now

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