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Contact us

Call our hospital switchboard on 
0300 303 1573

If you are calling from outside the UK please use 
00 44 116 254 1414


Understandably, our wards are very busy at the moment but you are still able to get in touch with your loved ones through WhatsApp, iMessage, FaceTime and Skype.

You can do this by using our free patient WiFi.


Due to the ongoing COVID-19 pandemic we have been advised by NHS England and NHS Improvement to ‘pause’ the NHS complaints process which will allow us to concentrate our efforts on the front-line duties and responsiveness to COVID-19. This is an unprecedented action required by the whole NHS due to the exceptional pressures we are facing at this time.

We are able to log your complaint or concern and this will then remain open until further notice or until you should choose to withdraw your complaint. We are genuinely sorry that we are unable to investigate your complaint/concern at this time. We will regularly review the overall position to decide when it would be right to re-start our work.


Should you need to cancel/amend an appointment please email: bookingcentre@uhl-tr.nhs.uk

If you have any questions about booking, cancelling or re-arranging an appointment or if you have any questions about visiting times on any of our wards, would like to volunteer your time or help fundraising, just call our Switchboard Team and they will be happy to redirect your call. 

You can also contact us via our Patient Liaison Online Form

Or you can write to us at:

Patient Information and Liaison Service
The Firs
C/O Glenfield Hospital
Groby Road
Leicester
LE3 9QP

The Patient Information and Liaison Service is open Monday to Friday 10.00am until 4.00pm (except for bank holidays)

Or email us at: pils@uhl-tr.nhs.uk 

If you are looking for postal addresses, or travel information to each of our hospital sites please refer to the individual hospital pagesRoyal InfirmaryGeneral Hospital and Glenfield Hospital