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Waiting List ‘keeping in touch’ text Messages from Accurx

At University Hospitals of Leicester, we are using Accurx, our communications software provider.

Keep in touch with NHS text messages
Keep in touch with NHS text messages

We are using Accurx text messages to contact patients on our waiting lists and enable patients to make choices about the care they need.

By using text messages, we are able to contact you more quickly and regularly, to provide you with current estimated wait times and you’ll also be able to tell us if you no longer need your place on our waiting list without having to wait in a telephone queue.

We know health circumstances and the care wishes you have can change, so if you don’t want to wait or seek alternative treatment, by letting us know we can ensure that appointment slots are available for those who need them.

What will an Accurx text message look like?

Accurx -Text message example
Accurx -Text message example

Who who are Accurx?

Accurx, are a communications software provider, certified to NHS and government standards which means we can be assured that they will not misuse or sell your personal details. For more information on how Accurx keeps your data safe, visit www.accurx.com/security

How often will I receive the message if I am on a waiting list?

You may receive this message every 12 weeks.

What happens when I receive a message?

You will be directed to website questionnaire from a hyperlink in the text message. We will ask you to respond with ‘Yes’ if you want to remain on the waiting list, or ‘No’ if you no longer require your appointment. Depending on the service you require, you may be offered additional options. You will require internet access on your phone to do this.

Why does Accurx need my date of birth?

This is to confirm that the response we receive is from the intended recipient of the message and so that we can correctly identify your patient record.

What if I don’t have a smartphone, or don’t have internet on my phone?

If you can't use your phone to respond to our message, you can still respond on a computer, iPad or tablet. To do this, type your unique link from the text into the URL search bar of your internet browser. Your unique link will start with florey.accurx...

What happens if I don’t respond?

If we don’t receive a response from you, you will remain on the waiting list