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Accessing urgent care in the community

The NHS in Leicester, Leicestershire and Rutland is making temporary changes to some services to prioritise its efforts on COVID-19 (coronavirus)

The changes are temporary, will be regularly reviewed and local people will be kept informed of developments.  Further information about the changes is below.  

However, as changes can take place at short notice, please also visit the web pages of the relevant CCG for your area for the latest information about your local service:

Leicester City CCG

West Leicestershire CCG

East Leicestershire and Rutland CCG

Access to primary care appointments / Urgent Care Centres

GP practices have already introduced their own telephone triage systems and most patients are calling NHS 111 when they need urgent care. Since 9 March the number of patients seen at urgent care sites across the system has reduced by around three quarters.

With immediate effect, the following locations only will be open for the provision of urgent care services:

Loughborough Urgent Care Centre

24 hours a day 7 days a week

Oadby Urgent Care Centre

Saturday-Sunday: 08:00-20:00

Monday-Friday: 08:00-21:00

Merlyn Vaz Hub (appointment only)

Monday-Sunday: 08:00-20:00

Westcotes Healthcare Hub (appointment only)

Monday-Sunday: 08:00-20:00


Services provided by hubs in the following locations will be suspended: 

- Enderby                               - Melton Mowbray

- Lutterworth                           - Oakham

- Market Harborough              - Coalville

- Hinckley                                - Belgrave (Brandon Street) 

GP practice, pharmacy (www.nhs.uk/service-search/find-a-pharmacy) and NHS111 online (www.111.nhs.uk/covid-19) and telephone services will be available as normal.

We acknowledge this may mean more travel for some people to be seen. However, reducing the number of sites that our urgent care centres and primary care hubs are operating from during the coronavirus pandemic will allow us to continue to provide these services for patients while ensuring we can also respond to increased demand, in other local NHS services.