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Outpatient appointments

To protect patients, staff and visitors, and in line with national guidance, we made the difficult decision to postpone non-urgent outpatient clinic appointments and some planned procedures.

These decisions are not taken lightly and we appreciate that delays of this nature have a personal impact. As soon as it is safe to do so, we will begin the process of re-scheduling procedures.

We are contacting patients to advise them about how their appointment will be affected.  Guidance is also available below.

If you have not received a letter in relation to an upcoming appointment, or are unsure about what to do, please call the relevant department before your appointment date. 

All of our departments can also be reached via our switchboard number 0300 303 1573.


Guidance about outpatient appointments

If your appointment has been postponed 

You will have received a letter from the relevant department informing you of the postponement. If the symptoms associated with your appointment worsen please contact the telephone number on the letter, or via our switchboard, to request further advice from a clinician.

If your appointment has been changed to a telephone or video appointment 

If your appointment goes ahead by phone or as a video call your relevant department will have sent you a letter with details on how to take part in your remote appointment.

If our clinicians have decided that you require a face to face appointment

In some cases, we consider it clinically necessary for appointments to take place, and you appointment will go ahead as planned.  

However, you should not attend if you have any symptoms of COVID-19, or have suffered with sickness/diarrhoea in the last 48 hours. 

If this does affect you please call the relevant clinic to be re-booked at a later date. 

Should you be well enough to attend you must wear a cloth face covering on entry to our hospitals and observe on-site safety guidance including hand washing and social distancing. Further guidance will be available when you 'check-in' to your appointment.


We ask that when you do attend your appointment, that if practically possible, you do so on your own. This helps us to keep the number of people in our hospitals down and reduce the risk of Coronavirus transmission. 

Exceptions will be made for adults requiring a carer, and for children under 18 who require a parent or legal guardian with them.