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Emergency care

Stop! Is it an emergency?

Today’s NHS offers a wide range of services to people with illnesses or injuries that are new or have suddenly become a lot worse (acute health problems). Depending on the nature and severity of the problem, there are often good alternatives to a visit to the emergency department (A&E).

Choosing the right care

The Choose better website can help you to find the right place for treatment.

GP out-of-hours services 

The GP City Hubs provide GP and nurse appointments during evenings, weekends and bank holidays to patients registered with any Leicester City practice.

To find out how to get an appointment, visit www.leicestercityccg.nhs.uk/healthcare-hubs

New opening hours for urgent care services in East Leicestershire and Rutland

From 1 April 2019, urgent care services will be open for longer. When GP surgeries close at 6:30pm, the urgent care services will open, making it much clearer for patients where to go, and when.  The change also brings much greater efficiency and reduces overlap in hours between GP surgeries and urgent care services.

From the same date, these new opening hours also apply to the new Enderby Urgent Care Centre, based at Enderby Leisure Centre. 

The new opening times are listed below.




Weekends & Bank Holidays


Enderby Leisure Centre

6:30pm – 9pm

9am – 7pm


Feilding Palmer Hospital

No change (In-hours care via GP practice, no evening service)

9am – 7pm

Market Harborough

St Luke’s Hospital

6:30pm – 9pm

9am – 7pm

Melton Mowbray

Melton Hospital

6:30pm – 9pm

9am – 7pm


Oadby Walk-in Centre

8am – 9pm

8am – 8pm


Rutland Memorial Hospital

6:30pm – 9pm

9am – 7pm


For more information visit www.eastleicestershireandrutlandccg.nhs.uk

Our emergency department

The Leicester Royal Infirmary Emergency Department has been designed with patients in mind and to treat people who are ill or injured and need treatment quickly.  There is clear signage around the building that will explain where you need to go and what you can expect.

The Emergency Department has separate adults’ and children’s entrances and waiting areas.

You can access the Adults’ Emergency Department from Aylestone Road.  There is a 20 minute drop-off zone outside the main entrance, or you can use the multi-storey car park onHavelock Street. Please follow the signs. You can also watch this video about what to expect. 

The Children’s Emergency Department entrance is completely separate and can be found on Infirmary Square.  There is a 20 minute drop-off zone outside the main entrance, or you can use the short stay car park between the Balmoral, Jarvis and Kensington Buildings.  Follow the signs. You can also watch this video about what to expect. 

When you arrive at the Emergency Department, please report to reception. You will be assessed by a nurse who will decide which member of our team can best treat you.  If staff feel you do not need emergency treatment, they will give you advice about where to go or help you make an appointment with your GP if necessary.

If you need treatment, you will be given a unique number and asked to take a seat in the ‘Blue Zone’ where you will wait your turn for treatment.  Please watch the screens around the department which will call you when it is your turn to be seen.  We understand that waiting can be frustrating; however, patients with a greater medical need must be treated first.

In some instances, if clinical staff feel that you are more ill than you are aware of, you may be taken into another area for treatment.

Staff aim to treat and either discharge or admit you within four hours of your arrival.  If at any point your condition gets worse whilst waiting, please inform a member of staff so they can address your concerns immediately.

Visiting an emergency department can be stressful and frightening, that is why the building has been designed to reduce that stress as much as possible.  Experienced staff will do their best to reduce anxiety for you or your loved one.

Remember you should only visit the Emergency Department if it is a real emergency.  If it is not an emergency but you still need healthcare advice, there are a wide range of suitable alternatives:

  • you can visit a pharmacist
  • you can visit your GP
  • If you are registered with any GP practice in the City you can get an appointment with a GP or prescribing nurse at one of four Healthcare Hubs, including during evenings weekends and bank holidays. Book via your GP practice or NHS 111 if your practice is closed. Visit www.leicestercityccg.nhs.uk/healthcare-hubs for more information.
  • there are Urgent Care Centres, primary care hubs or walk in centres across LLR, information on how to access these can be found online via NHS Choices or by calling NHS111
  • Call NHS 111 for free healthcare advice if you are unsure where to go or what to do, they will be able to assess your needs and arrange onward care including booking appointments or arranging a home visit if this is required.


Emergency department  - visit our web pages to find out more about what we do.