Daily charge for patients and prime carers (£6.10)The daily ticket is available to patients and prime carers. It costs £6.10 and is available from the car park office. The daily ticket expires at the end of the day it is purchased on.
Reducing your charge
If you are delayed through no fault of your own, or have extended treatment that lasts longer than four hours, you or your carer can apply for a discount to reduce your car park fee to the daily rate of £6.10. Only one person may claim the discount for each patient.
To claim the £6.10 maximum charge you need to:
- Ask a member of staff on the ward or department to sign, date and write the time you leave on your appointment card, letter or a compliments slip
- Take the signed, dated and time stamped appointment card, letter or compliments slip to the car park office for your discount. The time on your card must be within a reasonable period of the time you show it to the car park office.
Weekly ticket (£17)
This ticket is available for patients and prime carers. It is valid for 6 days after the date of purchase (For example, if purchased on a Tuesday it will expire at the end of the following Monday). It costs £17 and is available from the car park office.
Monthly ticket (£56.40)
The monthly ticket costs £56.40 and can be used at any time during the calendar month. (For example, if purchased on 6th November it will expire at the end of 5th December). It costs £56.40 and is available from the car park office.
All saver tickets (Daily, Weekly, Monthly)
Please note that these tickets do not guarantee a space and refunds will not be given. The weekly and monthly ticket can also be used across Glenfield Hospital and the Leicester General Hospital sites. The £25 saver card can only be used at the Leicester Royal Infirmary and the Glenfield. To transfer any of the saver tickets visit the car park office.
To collect and pay for your saver ticket
Saver tickets are available from the car park. The car park office can only accept cash payments.
Over running prepaid limit
Patients, visitors or carers that are concerned about over running the limit on their pay and display ticket should contact the car park office with their car details. On returning to their vehicle a car park attendant should be found who will assist you to pay the outstanding fee.
Prime carer rates for longer than six weeks
The prime carer of a patient that has been in hospital for more than six weeks will be provided with free parking from the beginning of the 7th week, there will be one exemption per patient but this can be passed between carers, the prime carer must provide proof of previous car park usage. To obtain this the carer must visit the car park office with the patient number and explain they are the carer of a patient that has been in hospital for more than six weeks, this information will be verified against the patient database and a free pass produced if eligible. If a second person requests a pass for the same patient they will be declined.
Patients on benefits
Patients receiving qualifying benefits can have their parking charges reimbursed (this applies to external public car parks as well as the hospital car parks).
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The qualifying benefits are notified by the Department of Social Security and you will require proof of entitlement to the benefit and proof of hospital attendance from an appointment card or letter.
The current qualifying benefits are:
- Income Support Letter – valid for six months from the date in the top right hand corner
- NHS Tax Credit Exemption Certificate Card
- Income based Job Seekers’ Allowance Letter - valid for six months from the date in the top right hand corner
- HC2 Exemption certificate
- Income Related Employment and Support Allowance
- Pension Credit Guarantee Credit
For more information contact the Customer Service Centre on 0116 204 7888 or the cashiers office.
In addition to the above if you are named on a HC3 Exemption Certificate, contact cashiers for advice, as you may qualify for some help.
Change machines
Change machines are located in main reception and south reception at Glenfield Hospital.
Cashier office
Located in the first corridor on your left after the cash machine when entering the bulding..
Unauthorised parking
Vehicles parked in unauthorised areas will be recorded and dealt with in a manner appropriate to the disruption caused. Unauthorised parking may result in one of the following options:
- Notification of inappropriate parking
- Parking charge notice
The penalty charge will be set at £80 with a payment period of 28 days, but reduced to £45 if payment is made within 14 days. These charges follow guidance from the British Parking Association
