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Patient transport and travel

Our patient transport service is available for patients who cannot travel to, or from, our hospitals for non-emergency treatment because they have a medical need that prevents them from using private or public transport.

The service provides a range of vehicles such as ambulance cars, ambulances with wheelchair and stretcher securing facilities, dependent upon an individual’s circumstances.

All requests for patient transport are assessed on medical need; please see below for more information about who is eligible, booking information, and possible alternative transport services.

Who is eligible for patient transport?

The expectation remains that patients will make their own transport arrangements where they can, and that this service is only for those whose medical need prevents them from using private or public transport.

The Patient Transport service offers a means of safe travel for patients, in non-emergency situations, who have certain medical needs. Non-emergency Patient Transport within Leicester, Leicestershire and Rutland is provided by TASL (Thames Ambulance Service Ltd.).

The patient transport service will not be provided for social or financial reasons, and will only transport to and from places that provide NHS treatment, or between one NHS provider and another.

How to arrange Patient Transport

You can find out more about Patient Transport, or how to make a booking, through your GP, Healthcare Provider or by calling TASL (Thames Ambulance Service Ltd.) on 0345 241 3012.

When booking patient transport, the existing East Midlands Non-Emergency Patient Transport service eligibility criteria will continue to be applied fairly to ensure those most in need continue to receive this service.

Alternative Transport Schemes

For those who do not meet the eligibility criteria, there are also a number of community schemes run by volunteers and charities, who may charge a small fee for the service:

Hinckley and Bosworth Community Transport
Phone: 01455 250462
Open: Monday to Friday, 9:30am – 12.30pm 

Voluntary Action South Leicestershire (VASL)
Phone: 01858 468499
Open: Monday to Friday, 9:30am – 2:30pm
Phone calls only: Wednesday, 9:00am - 12:00noon

North West Leicestershire Council for Voluntary Service
Phone: 01530 512456
Open: Monday to Friday, 9am – 4:30pm

Please note there is a charge for these services.  Ask about costs at the time of booking.