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Patient Information and Liaison Service (PILS)

At Leicester Hospitals we value all feedback as a positive and valuable opportunity to improve the service we provide, and thank you for taking the time to tell us about your experiences.

Patient and staff at discharge lounge

Should you need to cancel/amend a hospital appointment please email: bookingcentre@uhl-tr.nhs.uk

Please contact us on:

Free phone line: 08081 788337 or use our online service by following this link: contact form

Our temporary opening times (until 31st August 2021) are Monday to Friday 10am to 2pm (however if you leave a message outside of these hours we will contact you the following working day).

Or Alternatively 

Write to us: Patient Information and Liaison Service
The Firs
C/O Glenfield Hospital
Groby Road

Email us: pils@uhl-tr.nhs.uk  or send a Fax: 0116 258 8661

If you are experiencing problems with any other NHS services – please follow the directions below:

If your concerns are regarding your GP (doctor), dentist or opticians please contact:  NHS England on england.contactus@nhs.net or telephone 0300 311 2233

For any concerns related to Mental Health Services, Community Services and Community Hospitals please contact the Leicestershire Partnership NHS Trust on 0116 295 0830. You can go to their website by clicking here.

PohWER logo

POhWER can support you to make a complaint and  offer a free and confidential service that is independent of the NHS.

Telephone 0300 200 0084