[Skip to content]


Patient Information and Liaison Service (PILS)

At Leicester Hospitals we value all feedback as a positive and valuable opportunity to improve the service we provide, and thank you for taking the time to tell us about your experiences.

Patient and staff at discharge lounge

Should you need to cancel/amend a hospital appointment please email: bookingcentre@uhl-tr.nhs.uk

Please contact us on:

Free phone line: 08081 788337 or use our online service by following this link: contact form

Our opening times are Monday to Friday 10am to 4pm (however if you can leave a message outside of these hours and we will contact you the following working day).

We are currently experiencing extreme operational pressures within the PILS team and may not respond to you as soon as we would usually. Please bear with us at this time, please be assured that your feedback is important to us and we will review and respond to incoming correspondence in date and time order.

Or Alternatively 

Write to us: Patient Information and Liaison Service
The Firs
C/O Glenfield Hospital
Groby Road

Email us: pils.complaints.compliments@uhl-tr.nhs.uk  or send a Fax: 0116 258 8661

If you are experiencing problems with any other NHS services – please follow the directions below:

If your concerns are regarding your GP (doctor), dentist or opticians please contact:  NHS England on england.contactus@nhs.net or telephone 0300 311 2233. 

For any concerns related to Mental Health Services, Community Services and Community Hospitals please contact the Leicestershire Partnership NHS Trust either
  PALS- lpt.pals@nhs.net and 0116 295 0830 or Complaints- lpt.complaints@nhs.net and 0116 295 0831. You can go to their website by clicking here.

PohWER logo

POhWER can support you to make a complaint and  offer a free and confidential service that is independent of the NHS.

Telephone 0300 200 0084