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Feedback on your mobile phone

Patient Experience by phone and text

At Leicester’s Hospitals we offer our patients the chance to give feedback via Text/SMS messages on their mobile phone in the following areas:

  • Adult outpatient clinics
  • Childrens outpatients clinics 
  • Specific areas of the Emergency Department

Following attendance at an outpatient appointment, or visit to the emergency departments listed above,  your mobile phone number may be used to send you a text asking for your feedback. Leicester’s Hospitals purchase a ‘free to end user’ shortcode number (60131) which ensures we cover all the costs involved in messages to and from this number. Please be assured that you will not be charged for receiving or replying to this number (60131).

Important messages for some handset owners (Samsung Android in particular)

Warnings about charges - our network provider has advised us that some patients may receive a warning of potential charges from their mobile handset when attempting to reply to our request for Friends and Family Test feedback. These messages are automated on the handset itself and are beyond our control, however you can be assured you will not be charged for taking part.

Difficulties in replying to the text – because our ‘free to end user’ number is a shortcode number it is possible some handsets will restrict the ability to reply. If you experience this issue please speak to your network provider, or alternatively use the feedback surveys available on this website to give your feedback instead.