Friends and Family Test

The Friends and Family Test is a nationally set question
which asks you to think about your experience of care by
enquiring:

Thinking about our ward...overall, how was your experience of our service?

The scores displayed will always be 4 - 6 weeks old,
as validation and reporting to NHS England is required
prior to publishing.

• Inpatients Friends and Family Test score
  
• Maternity Services Friends and Family Test score
  
• Emergency Department Friends and Family Test score
  
• Outpatients Friends and Family Test score
  

Individual ward results may be found by clicking here.

We are committed to continually developing and improving care for patient’s families and carers. Ensuring all who have access to services have an experience that surpasses their expectations and where caring at its best is our focus. The Friends and Family Test allows staff to make improvements based on feedback from patients, carers, family and friends.

The more we talk and listen to you the more assured we can be that we are getting the service right for you and your families. You can participate in The Friends and Family Test and provide feedback via the link below:

>> Tell us about experience through our surveys

Patient Advice and Liaison Service (PALS)

Confidential advice, support and information service.

Your feedback helps us make the care in our hospitals better.

Contact us

Level 1, Balmoral building

Leicester Royal Infirmary,

Infirmary Square, Leicester

LE1 5WW

Open Monday to Friday

9am to 3pm

0808 178 8337

pals@uhl-tr.nhs.uk