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Visitors information

Behind the Masks
Behind the Masks

We allow up to two visitors to a bed during visiting hours (11am-8pm, ward dependent). On our children's wards, parents/guardian can stay with a child patient during the day and one relative can stay with the patient overnight.

Where there are visiting restrictions in any of our ward areas, the ward team will let you know on admission.

Visiting times are outlined below, to find out more about an individual ward's visiting processes, please call our switchboard team on 0300 303 1573 and ask to be transferred directly to the ward team you require.

Catering is available in our on site restaurants and cafes. For information on this and parking, please scroll to the bottom of this page.


General visiting times for adult wards


Up to 2 visitors at a time

Parents/guardians can remain with young people (16-18yrs) during the day and 1 relative can stay with the patient overnight.

Open visiting for patients who are end of life, require a carer or have significant needs such as mental health or dementia

Antenatal, Labour and Postnatal care areas

Scan appointments: one birth partner may attend

Antenatal appointments: one birth partner may attend

Delivery suite: two birth partners allowed

Maternity wards:

o   2 Birth partners visiting between 08:00am and 00:00am

o   2 visitors each day between 02:00pm-04:00pm and 06:00pm-08:00pm There can be no more than 2 visitors per bed space 

Neonatal unit: parents, grandparents, siblings, significant others (determined by a care plan) may visit. Due to limited space there can be no more than 2 visitors at cot side.

Where there are several siblings, these numbers will be flexed to ensure families are able to visit together. Please contact the ward to discuss how we can support your request.  

General visiting times for children's wards

Parents/guardian can remain with the child during the day and one relative can stay with the patient overnight.

Only 2 visitors (parents / carer) maximum at cot or bed space


One person can attend with the patient for outpatient appointments

Adult Intensive Care Units (ICUS) and High Dependency Unit (HDU)

LRI & Leicester General
12:30pm - 7:30pm 
x2 visitors per bed space 

11:30am - 7:30pm
x2 visitors per bed space 

Emergency Department including CDU

One person can attend with the patient in ED / CDU

Parent/guardian can remain with the child/young person during the day and one relative can stay with the child/young person overnight.

At times when the emergency Department is busy/crowded, we may require only 1 visitor (parent/guardian/carer) remain with the child/young person

Current Visiting Restrictions

Ward 37 GH

Due to the vulnerability of patients in this area, visiting remains prohibited currently. The use of electronic communication between patients and their families and friends is supported and encouraged.


Due to the vulnerability of patients precautions may be required, visitors should please speak to the nurse in charge before arrival.

Compassion at the heart of our visiting policy

Compassionate/open visiting for:

·        Parent/carer caring for a sick child/young person

·        Patients who are end of life

·        Those who require a carer

·        Patients with learning difficulties, mental health or dementia

·        If visitors cannot visit their relative/friend during our normal visiting hours, we encourage them to contact the ward who will explore how we can facilitate visiting

These visiting times have been set with patient’s well-being in mind and therefore flexibility is available for individual patients. Please speak to the nurse in charge if you need to visit outside of these times. Alternatively, call our switchboard on 0300 303 1573 and ask to be put through to the ward so that you can check the correct visiting times.

If you are a parent/carer caring for a sick child, supporting an older patient, or a relative visiting critically ill or dying patients please talk to the nurse in charge of the ward about your specific visiting options. We recognise the important role visitors can play in providing comfort to our patients and assisting their recovery and we will try to be flexible.


There are special arrangements for carers, please see the UHL Carers Charter and carers information booklet available on the ward.

Visiting during infection outbreaks

As part of the organisational response to outbreak management, we will ensure visiting continues with minimal controls, this will be dependent on the organism. This will be accompanied by a clear communication plan to colleagues, patients and relatives.

Things to know before visiting

Fresh flowers are not permitted in some wards for health and safety reasons. Please check with the ward where the patient is based before bringing in any flowers.

Mobile phones are not permitted in critical care units, intensive care units and theatres.

Smoking is not allowed in any of the hospital buildings at Leicester Royal Infirmary, Leicester General and Glenfield Hospitals. Patients and visitors may smoke in the red smoking shelters in the grounds of the hospitals. The shelters are for patients and visitors only. Staff must not smoke in hospital buildings or grounds.

Mask usage in clinical areas

Masks are currently only required in the following clinical areas:

  • Kinmonth Unit, LRI
  • Ward 27, LRI
  • Ward 37, Glenfield
Colleagues, patients and visitors who wish to continue to wear masks will be free to do so and the Trust will continue to supply masks at entrances to the hospitals, in outpatient departments, and throughout all our clinical areas.