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When to call 999

Winter is here and we can't get away from the cold weather and the bugs that come with it. Germs can be passed around easily at winter so it is important to know how look after yourself!

We invited ‘Leicestershire’s Health Detectives’ to come into our hospital and investigate some of the ways people can help look after themselves this winter.

Investigation 2: When should you call 999?

Two of the Health Detectives spoke with Jenny Cutts, East Midlands Ambulance Service Paramedic Consultant, to find out more about when to call 999. 

The health detectives:  


Job: Health Detective

Name: Courtney

Age: 9 years 

Job: Health Detective

Name: Harry

Age: 8 years


Watch them in action as they find out more from Jenny!


When should you call 999

  • You should only call 999 when it is a life threatening emergency and your require urgent assistance. 



  • The emergency department might not always be the best option for you. 
  • There are many other options you can consider if it is not a life threatening emergency.
  • GPs and Pharmacists are able to prescribe and offer advice with medication.
  • Local walk-in centres and hubs can provide your with medical assistance.
  • If you are unsure, call NHS 111 for advice on the best way to receive there care for you. 


Find out more: http://www.bettercareleicester.nhs.uk/help-us-help-you/self-care/